Market Investigator

2 weeks ago

Kansas City, Missouri, United States Dollar Tree Full time
Job Summary

The Market Investigator is a critical role responsible for ensuring that our stores' operations and daily functions align with Company programs and policies. This position requires a detail-oriented individual who can monitor and measure store process performance in key areas, including Office/Cash Sales, Loss Prevention, Physical Security, Safety, and Personnel Training and Development.

Key Responsibilities
  • Conduct monthly stores LP audits and score store performance based on specific criteria.
  • Report audit findings to Store Manager, Field Manager, and Corporate Management.
  • Advise and consult with Store Managers on improving the in-store experience based on store audits.
  • Train Store Managers on Family Dollar procedures and compliance, including Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness, and Display Compliance.
  • Assist Store Managers in training their Team Members in these areas.
  • Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members, and Store Managers.
  • Proficiently utilize exception reporting (XBR & SAER) and partnership with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends.
  • Monitor and manage District's Target Program and weekly exception reporting to improve the market's stores inventory results.
  • Conduct in-store surveillances using Loss Prevention tools I-Verify and DVR to identify and escalate potential internal integrity issues, safety concerns, fines, lost sales, and others.
  • Conduct Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store's team members.
  • Ensure that Store's Asset Protection Equipment is in good working order and is being utilized effectively, including: CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes, and Checkpoint.
  • Report suspected fraudulent activity to Loss Prevention Business Partners.
  • Assist with special projects that impact the given market (i.e., Target Program and Shrink Impact Stores).
  • Follows and assures the implementation of all Company Policies and Procedures.
Requirements
  • Education: Completion of high school or equivalent; college preferred.
  • Ability to read, interpret, and explain to others operational directives (e.g., merchandise schematics, etc.).
  • Experience: Prefer store management experience in retail, grocery, or drug store environments. Field experience in local market and/or loss prevention training a plus.
  • Previous experience facilitating large group training sessions.
  • Requirements: Proven organizational, analytical, and problem-solving skills. Intermediate Microsoft Office proficiency (Outlook, Word, Excel, and Access).
  • Ability to travel locally and overnight as needed.
  • Valid Driver's License.
What We Offer

We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people. As we work towards a healthier future, we provide eligible associates with the following:

  • Health and welfare programs including medical, pharmacy, dental, and vision.
  • Employee Assistance Program.
  • Paid Time Off.
  • Retirement Plans.
  • Employee Stock Purchase Program.

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