Integrated Leave Specialist

7 days ago


Mount Laurel, New Jersey, United States Alera Group Full time
Integrated Leave Specialist

Absolve Absence Solutions, an Alera Group Company, is seeking a skilled Integrated Leave Specialist to join our team in Mount Laurel. As a leading provider of absence and disability solutions for large employers, we offer a unique opportunity to make a meaningful impact in the lives of employees.

Key Responsibilities:
  • Process and manage FMLA, New York Paid Family Leave, and New York and New Jersey Short-term Disability claims with accuracy and timeliness.
  • Provide exceptional customer service to employees, ensuring a caring and responsive attitude at all times.
  • Understand and communicate Federal and State leave laws and disability policy benefits to Human Resource partners and claimants.
  • Collect and verify employee information, entering it accurately into the claims system.
  • Assist employees in navigating the disability/leave of absence claim process, exercising discretion and HIPAA compliance.
  • Send acknowledgement and authorization correspondence within legally required timeframes.
  • Redirect quality of care/service complaints to Contact Center Manager as needed.
  • Ensure all incoming claims are processed in accordance with regulatory requirements and adhere to mandated compliance timeframes.
Requirements:
  • College degree from an accredited college and/or a minimum of three years general business or customer service experience in an insurance setting.
  • Excellent investigative, analytical, and multi-tasking abilities in a fast-paced environment.
  • Ability to maintain scheduled deadlines and work well with others as part of a cohesive team.
  • Strong skills in technology, including keyboarding and familiarity with word processing software, electronic communications, and Internet research capabilities.
  • Excellent written and verbal communication skills.
What We Offer:

We provide comprehensive benefits to our employees, including medical, dental, STD, LTD, and life insurance, 401k, paid time off, and more. We are an equal opportunity employer, committed to diversity and inclusion. If you're a California resident, please review our California Disclosure before applying.



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