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NLP Analyst

2 months ago

Philadelphia, Pennsylvania, United States KTek Resourcing Full time
About the Role

We are seeking a highly skilled NLP Analyst to join our Professional Services Team at KTek Resourcing. As an NLP Analyst, you will play a crucial role in creating intuitive and intelligent experiences across multiple text and voice channels.

Key Responsibilities
  • Research and analyze the scope of intents within the linguistic and technical dimensions of bot's capabilities
  • Establish intent and entity scopes
  • Identify training needs/ gaps
  • Collaborate with design and development teams to ensure NL performance supports positive UX
  • Define the approach towards using specific platform features to service the needs of business use cases
  • Clean, label, and prepare training data
  • Create and maintain testing data sets to verify NLU performance
  • Analyze chat/call history and optimize intent/entity training
  • Debug the bot behavior and fix NL issues
  • Create intent/ entity accuracy reports
Requirements
  • Excellent written and spoken communication skills
  • An appreciation for constant learning and solutioning
  • A willingness to take on challenges that are not clearly defined
  • Strong customer relationship management skills
  • Understanding of User Experience principles and techniques
  • Hands-on experience with chatbots and voice assistants
  • Background in linguistic analysis of conversational language
  • Ability to explain complex concepts to a diverse audience and advocate for solutions that optimize the capabilities of the platform
  • Familiarity with G-Suite, Office 365, and collaboration tools like MS Teams and Slack
Preferred Qualifications
  • Training in computational linguistics. Knowledge of deterministic and probabilistic models.
  • Experience building ML model data sets.
  • Experience in data analysis. Including cleaning, classification and labeling.
  • Experience fine tuning ASR and TTS models, background in speech acoustics.
  • Well versed in prompt engineering and LLM fine-tuning.
  • Programming capabilities in JavaScript & Python.
  • Expert users of XO, Dialogflow, Rasa and other chatbot platforms.
  • An understanding of text processing pipelines
Education Qualifications

Bachelor's degree in computer science, Computational Linguistics, or related field plus 1-3 years' professional experience

Master's degree in computer science, Computational Linguistics, or related field preferred.