Customer Experience Specialist
3 days ago
Victoria's Secret & Co. is a leading specialty retailer of modern, fashion-inspired collections, including signature bras, panties, lingerie, and more. We're committed to empowering our associates across a global footprint.
The Mission
We provide our customers with products and experiences that make them feel good inside and out while driving positive change through our platform and advocacy.
Sales and Service Description
The Sales Associate drives sales and provides exceptional customer service, engaging customers and exhibiting an elevated level of product knowledge and expertise. This includes converting returns, offers, and promotions into larger sales. An estimated $15 per hour salary is available for this position in the United States. In addition to competitive pay, we offer a 40% associate discount, flexible schedule, and opportunities for growth and development.
Key Responsibilities:
- Drive store sales and growth by personally selling to customers.
- Engage with customers, read cues, and respond effectively.
- Provide customers with the perfect bra fit by asking effective questions.
Additional Job Requirements
In addition to meeting sales goals, associates are responsible for preparing for each shift by maintaining awareness of all sales, promotions, and applicable ringing procedures. They must also take initiative to recover and replenish merchandise, so it is available to sell.
Benefits
We offer a range of benefits, including free mental health (EAP) benefits, free product, and flexible scheduling. Our commitment to employee well-being extends beyond the workplace, with programs designed to promote physical and mental health.
Required Skills and Qualifications
To be successful in this role, you'll need to have a proven ability to meet or exceed sales goals, as well as demonstrate a sense of urgency and a healthy, competitive spirit. You should also be resilient and able to bounce back quickly from setbacks, with a strong focus on teamwork and collaboration.
Location
This position is based in the United States, with opportunities for career advancement and professional growth. We're an equal opportunity employer, committed to diversity and inclusion in the workplace.
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