Patient Financial Advocate
4 weeks ago
At Optum, we are seeking a dedicated Patient Financial Advocate to join our team. As a Patient Financial Advocate, you will play a vital role in helping patients and families navigate the complex world of healthcare finance.
Key Responsibilities:
- Provide financial advocacy counseling to patients and families to ensure they understand their coverage and payment options.
- Deliver education on affordability programs, qualified health plans, and essential health benefits.
- Assist patients and guarantors with obtaining coverage, applying for financial assistance, and making payments or payment arrangements.
- Review daily census or clinic schedule to identify uninsured accounts that require screening or accounts with outstanding balances requiring intervention.
- Maintain eligibility as a Certified Application Counselor (CAC) and comply with any licensing, certification, or other standards prescribed by the state, if applicable.
Requirements:
- High School Diploma / GED or higher
- 1+ years of Patient Financial Advocate related work experience, including data entry and medical billing
- 1+ years of experience explaining patient liability amounts (deductible, co-pay, co-insurance)
Preferred Qualifications:
- Prior EPIC (EMR) experience
- Working knowledge of KY Medicaid
- Ability to read an Explanation of Benefits and explain out-of-pocket costs
We offer a comprehensive benefits package, including paid on-the-job training, and opportunities for professional growth and development. If you are passionate about helping others and have a strong understanding of healthcare finance, we encourage you to apply for this exciting opportunity.
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