Branch Customer Service Representative

3 weeks ago


Big Rapids, Michigan, United States Isabella Bank Full time
Job Summary

We are seeking a highly skilled Main Office Customer Service Representative to join our team at Isabella Bank. As a key member of our branch operations, you will be responsible for providing exceptional customer service, opening new accounts, and processing loans.

About the Role
  • Assist customers with account openings and maintenance.
  • Process loans and provide administrative support to the Branch Manager or Branch Supervisor.
  • Cross-market financial institution products and services as appropriate.
  • Verify accuracy of loan documents and assist in processing mortgage and installment loans.

Requirements
  • High School Diploma required.
  • Two years of banking experience preferred.
  • Experience opening new accounts and loan documentation preferred.
  • Strong computer skills, verbal and written communication skills, and mathematical skills.
  • Enthusiastic, positive, outgoing personality and ability to work well in a group or independently.

Compensation and Benefits
$42,000 - $55,000 per year, depending on experience, plus comprehensive benefits package, including medical, dental, vision, and 401(k) matching.

About Us
Isabella Bank is an AA/EEO employer and offers equal employment opportunities to all applicants. We are committed to creating a diverse and inclusive workplace culture.

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