Home Care Quality Assurance Specialist

1 day ago


Chicago, Illinois, United States Addus HomeCare Full time
Job Title: Home Care Quality Assurance Specialist

At Addus HomeCare, we are seeking a highly skilled and dedicated Home Care Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of services provided by our Home Care Aides.

Job Summary:

The Quality Assurance Specialist will conduct in-home visits to monitor and report on the quality of services being provided by Home Care Aides. This role requires strong interpersonal, organizational, and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Monitor client's condition and performance of duties by Home Care Aides
  • Maintain all company and State specific program rules, regulations and standards
  • Conduct home visits to new clients to welcome and review the Welcome Packet
  • Observe and evaluate Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
  • Prepare and complete accurate home visit and home safety evaluation reports as needed
  • Maintain schedule to assure timely completion of all assigned home visits
  • Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter.
  • Maintains a high degree of confidentiality at all times due to access to sensitive information.
  • Compliance with all Medicare, Medicaid, and HIPAA regulations and requirements
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
  • Abides by all regulations, policies, procedures, and standards.
Requirements:
  • Must have high school diploma or equivalent.
  • Preferred additional education such as a diploma from an accredited vocational school or college.
  • Must have 2 years of recent experience working in a healthcare environment, preferably home care.
  • Understanding of basic medical terminology
  • Interpersonal, organizational and communication skills.
  • Computer skills including but not limited to MS Office, MS Excel and Scheduling program
  • Must be willing to travel (road warrior)
  • Must have reliable transportation, valid driver license, and state required insurance
What We Offer:
  • Medical, Dental and Vision Benefits
  • Mileage paid
  • Bonus
  • Daily Pay
  • Continued Education
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts


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