Customer Service Specialist
5 days ago
Job Description:
The Sales Associate role at ERMCO-ECI Antioch involves managing customer relationships, processing orders, and providing exceptional customer service. This is an exciting opportunity for a highly motivated individual to join our team and contribute to our success.
Key Responsibilities:
- Coordinate with customers to understand their needs and preferences.
- Process customer orders accurately, considering item descriptions, pricing, delivery dates, and PO numbers.
- Collaborate with other departments to track production orders and shipping details.
- Develop and maintain strong relationships with customers, ensuring their needs are met.
- Update server information and ensure system compliance.
- Take ownership of customer accounts and provide regular updates.
Requirements:
- High School Diploma
- Excellent communication and problem-solving skills
- Able to work well under pressure and manage stress
- Familiarity with CRM systems and data entry software
Estimated Salary: $38,000 - $50,000 per year, based on experience and qualifications.
Benefits: Competitive benefits package, including health insurance, paid time off, and retirement plan.
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