Housekeeping Team Lead

4 days ago


Washington, United States Vail Resorts Full time
Job Summary

Vail Resorts is seeking a highly skilled and detail-oriented Housekeeping Team Lead to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness and maintenance of our facilities, providing exceptional customer service, and leading a team of housekeeping staff.

Key Responsibilities
  • Clean and maintain guest units, offices, and common areas to meet Vail Resorts' quality and safety standards.
  • Replenish amenities and supplies in guest units, offices, and common areas.
  • Maintain inventory and organization of housekeeping supplies.
  • Report any lost and found items, damage, safety concerns, maintenance needs, accidents, or injuries to management.
  • Train, monitor, and delegate tasks to new employees to ensure adherence to company housekeeping policy and standards.
  • Provide excellent customer service to guests, teammates, and management.
  • Perform lawn maintenance, handle resort trash, compost, and recycling, and check in weekly food and beverage deliveries.
  • Provide day-to-day work direction for team members and enforce policies, procedures, and safety guidelines.
  • Hold daily team meetings and weekly safety meetings with the manager.
Requirements
  • 1-3 years of previous housekeeping experience preferred, with guest service or hospitality experience a plus.
  • Must be able to communicate in English, with bilingual skills a plus.
  • Ability to work a flexible schedule, including split shifts, nights, holidays, and weekends.
  • Must be able to lift and carry up to 50 lbs and stand for extended periods.
  • Detail-oriented, self-motivating, and strong communicator, both written and verbal.
Benefits
  • Competitive pay rate of $27.44 per hour.
  • Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
  • Employee discounts on lodging, food, gear, and mountain shuttles.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Excellent training and professional development opportunities.
  • Referral Program.

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