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Team Lead

2 months ago

Concord, California, United States REI (Recreational Equipment Inc.) Full time
About the Role

We are seeking a highly skilled and experienced Department Head to join our team at REI. As a key member of our leadership team, you will be responsible for leading and managing a team of professionals to achieve business objectives and drive sales growth.

Key Responsibilities
  • Leadership and Team Management
    • Develop and implement strategies to improve team performance and productivity.
    • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.
    • Mentor and guide team members to achieve their career goals and aspirations.
  • Business Development and Sales
    • Develop and execute business plans to drive sales growth and revenue expansion.
    • Identify and capitalize on new business opportunities to increase market share and customer base.
    • Collaborate with cross-functional teams to launch new products and services.
  • Customer Experience and Engagement
    • Develop and implement strategies to enhance customer experience and satisfaction.
    • Lead customer-facing teams to deliver exceptional service and support.
    • Collaborate with customer-facing teams to identify and address customer concerns and issues.
  • Operational Excellence
    • Develop and implement processes and procedures to improve operational efficiency and effectiveness.
    • Lead teams to achieve operational excellence and minimize waste.
    • Collaborate with cross-functional teams to identify and address operational issues and concerns.
    Requirements
    • 3+ years of experience in a leadership or management role in a retail or sales environment.
    • Proven track record of driving sales growth and revenue expansion.
    • Excellent leadership, communication, and interpersonal skills.
    • Ability to develop and implement business plans and strategies.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
    What We Offer
    • A competitive salary and benefits package.
    • A generous employee discount program.
    • A comprehensive training and development program.
    • A collaborative and dynamic work environment.
    • The opportunity to work with a leading outdoor recreation company.