General Manager
17 hours ago
Remedy Place is a pioneering social wellness club that redefines the concept of social self-care. Our mission is to create a harmonious balance between a healthy lifestyle and a vibrant social life. As a General Manager, you will be responsible for overseeing all aspects of our business, ensuring operational efficiency, exceptional member and guest experiences, and optimal profitability.
Key Responsibilities:- Oversee facility operations and maintain elite operational standards.
- Drive the culture within the facility, aligning with Remedy Place's values and ethos.
- Lead, coach, mentor, and develop all levels of employees at your location(s).
- Develop and implement strategic plans to drive business growth, maximize revenue, and manage KPIs.
- Own the Club's financial health, making impactful financial decisions to ensure profitability and sustainable growth.
- Optimize the member experience and ensure member satisfaction.
- Cultivate a thriving community within the business, fostering a meaningful culture aligned with Brand Pillars.
- Collaborate with the Marketing and Digital team to develop strategic outreach and local engagement initiatives.
- Pivot and troubleshoot problems with an intuitive and empathetic approach.
- Look for ways to improve cost-effectiveness and build partnerships with aligned brands and networks.
- Brainstorm and investigate new opportunities for revenue streams, products, services, and experiences.
- 4+ years of relevant hospitality management experience, leading teams with a strong work ethic and a track record of motivating staff.
- Extensive experience in the hospitality industry, with a deep understanding of luxury guest service standards.
- Previous experience leading or being part of a critical opening team in a new region to launch and ramp up operations.
- Ability to continuously innovate and develop strategic plans to drive business growth.
- Experience working in the health and/or wellness industry is preferred.
- Ability to leverage a strong personal network of hospitality talent.
- Enjoys working within a team and is skilled in recruiting, training, and developing a high-performing team.
- Must be highly organized, with strong time management skills and practices.
- Must be solution-oriented and self-motivated to thrive in a fast-paced environment.
- Excellent interpersonal and communication skills, with the ability to build strong rapport with guests, staff, and stakeholders.
- Must be proficient in managing P&L statements, budgeting, and financial forecasting.
- Proficient in leveraging technology solutions to streamline operations and enhance guest experiences.
- Must be able to walk/stand during work hours.
- Must be able to be on laptop/phone during work hours.
- Must be able to go up and down stairs.
- Must be able to lift at least 50 pounds.
- Must be able to bend, kneel, and squat.
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