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Sales Associate II

2 months ago

Columbus, Ohio, United States Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate II to join our team at Coach. As a Sales Associate II, you will be responsible for delivering exceptional customer service, driving sales, and building strong relationships with our customers.

Key Responsibilities
  • Provide personalized service to customers, understanding their needs and preferences to make informed sales recommendations.
  • Drive sales through effective clienteling, product knowledge, and sales strategies.
  • Build and maintain strong relationships with customers, ensuring a positive and memorable shopping experience.
  • Stay up-to-date on fashion trends, product knowledge, and competitor activity to provide expert advice to customers.
  • Work collaboratively with the management team to achieve sales goals and objectives.
  • Maintain a high level of product knowledge, including current collections and product features.
  • Develop and implement sales strategies to drive business results and achieve individual goals.
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customers simultaneously.
  • Meet or exceed sales targets, while maintaining a high level of customer satisfaction.
Requirements
  • 1-3 years of previous selling experience in a luxury retail service environment.
  • Current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash registers systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Ability to communicate effectively with customers and team, and to work in a flexible schedule to meet the needs of the business.
About Coach

Coach is a global fashion brand that is part of the Tapestry portfolio. We are committed to delivering exceptional customer service, driving sales, and building strong relationships with our customers. If you are a motivated and customer-focused individual who is passionate about fashion and sales, we encourage you to apply for this exciting opportunity.