District Operations Manager

20 hours ago


Alexandria, Virginia, United States The Guitar Center Company Full time
About the Role

The District Manager is a strategic business leader responsible for the overall retail operations within an assigned territory or district. This role provides leadership and vision to ensure all aspects of the retail business are performed as expected and an incredible experience is created for all associates and customers.

Key Responsibilities
  • Achieve EBITDA and revenue targets for the district, inclusive of merchandise retail, lessons, repairs, and rental areas.
  • Manage and execute labor initiatives within budget.
  • Ensure merchandising initiatives are executed within program designs, including GOLD Standard, GOLD Card, EHOTH, and Planograms.
  • Track customer service (OSAT) responses and look for opportunities to improve.
  • Work with national Services teams to ensure areas are achieving targeted goals.
  • Hire, develop, and train store managers and store manager candidates, providing guidance and input on all other positions within retail operations that supports the Guitar Center Employer of Choice initiative.
  • P&L management/accountability for a given district.
  • Resolve any conflicts within the district.
  • Additional duties as assigned.
Requirements
  • Bachelor's Degree (or 4 years of equivalent work experience).
  • Valid state driver's license and automotive insurance.
  • 6 years of relevant work experience operating in a complex, fast-paced work environment.
  • 5 years of experience leading teams within a retail store.
  • Intermediate knowledge of retail/music instrument industry operations is preferred.
  • Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
  • Advanced understanding of Guitar Center retail systems and processes is preferred.
About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

We are an Equal Opportunity Employer and provide fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.



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