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Operations Assistant Manager

2 months ago


New York, New York, United States HYATT Hotels Full time

Job Summary:

At Hyatt Hotels, we believe our guests select us because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.

Hyatt Hotels is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Operations Manager will have oversight of the front office & housekeeping staff. Cash control for front desk agents, staffing needs, and guest services. Opening and assigning tasks to housekeeping staff, as well as assisting with inventory control. Additional responsibilities may include training, staff development and scheduling.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.

Key Responsibilities:

  • Supervise front office and housekeeping staff to ensure exceptional guest experiences
  • Manage cash control, staffing needs, and guest services
  • Assign tasks to housekeeping staff and assist with inventory control
  • Develop and implement training programs for staff
  • Schedule staff to meet business needs

Requirements:

  • A true desire to satisfy the needs of others in a fast-paced environment
  • Refined verbal and written communication skills
  • Minimum of one year previous front office supervisory experience preferred
  • Ability to work a flexible schedule