Customer Experience Specialist

6 days ago


Lady Lake, Florida, United States Chris Semans - State Farm Agent Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Chris Semans - State Farm Agent. In this role, you will be responsible for providing exceptional customer service and support to our clients, including answering customer inquiries, processing insurance claims, and maintaining accurate records of customer interactions.

About the Role:

This is a fantastic opportunity for a detail-oriented and customer-focused individual who is passionate about providing excellent service and support to our clients. As a Customer Service Representative, you will have the opportunity to enhance your career while working in a dynamic and supportive team environment.

Key Responsibilities:

* Answer customer inquiries and provide policy information
* Assist customers with policy changes and updates
* Process insurance claims and follow up with customers
* Maintain accurate records of customer interactions

Requirements:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be detail-oriented and able to multitask, and have previous customer service experience. If you are a motivated and sales-minded individual who is eager to enhance your career, we encourage you to apply.

What We Offer:

We offer a range of benefits that make us an attractive employer, including Simple IRA, licensing paid by the agency, bonus based on performance, competitive salary, flexible schedule, health insurance, opportunity for advancement, paid time off, and training & development opportunities. We are committed to supporting the growth and development of our team members and providing them with the tools and resources they need to succeed.

Our Company:

At Chris Semans - State Farm Agent, we pride ourselves on delivering exceptional customer service and building strong relationships with our clients. We believe in empowering our team members to take ownership of their work and strive for excellence in everything they do. If you share our values and are passionate about delivering outstanding customer experiences, we would love to hear from you.

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