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Senior Pharmacy Operations Leader
2 months ago
At CVS Health, we are dedicated to enhancing the health and well-being of our communities. Our mission is clear: to provide compassionate, patient-centered care that meets the evolving needs of individuals across the nation.
Position Overview
As a Senior Pharmacy Operations Leader, you will play a pivotal role in our commitment to delivering exceptional health care services. You will be responsible for guiding a team of pharmacy professionals, ensuring that our patients receive the highest quality of care and support.
Key Responsibilities:
1. **Patient Engagement:** Actively engage with customers to understand their health needs and educate them about our pharmacy services and products, positioning CVS as a trusted partner in their health journey.
2. **Customer-Centric Focus:** Prioritize customer satisfaction by displaying empathy and genuine care in all interactions, ensuring that each patient feels valued and understood.
3. **Regulatory Compliance:** Adhere to all applicable laws and regulations, including HIPAA and OSHA, to maintain patient safety and confidentiality.
4. **Workflow Management:** Oversee daily pharmacy operations, ensuring efficient processing of medication orders while maintaining high standards of accuracy and quality.
5. **Team Collaboration:** Foster a collaborative environment by working closely with pharmacy staff, medical professionals, and insurance representatives to resolve any issues related to patient care.
6. **Continuous Learning:** Seek opportunities for professional development and training to enhance your clinical and technical knowledge, enabling you to better assist our customers.
7. **Mentorship:** Provide guidance and support to pharmacy technicians and support staff, helping them grow in their roles and contribute to the team's success.
Qualifications:
- National Certification from PTCB
- Minimum age of 18 years
- Strong attention to detail and focus
- Excellent customer service skills
- Effective communication abilities
- Problem-solving aptitude
Physical Requirements:
- Ability to remain on your feet for extended periods
- Capability to lift and move objects as needed
Why CVS Health?
At CVS Health, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) retirement savings plan and employee stock purchase options. We are committed to supporting our employees' well-being through various programs and resources.
Join us in our mission to transform health care and make a positive impact on the lives of our patients.
