Technical Support Specialist

5 days ago


Sturtevant, Wisconsin, United States Foxconn Industrial Internet Full time

bJobDescription/bbrbrFoxconnIndustrialInternetisseekingaskilledbTechnicalSupportSpecialist/btojoinourteam.AsaTechnicalSupportSpecialist,youwillberesponsiblefortroubleshootingandrepairingfailures,diagnosingtherootcause,andrecommendingcorrectiveaction.Youwillalsoberesponsibleformonitoringandmaintainingtestingstationperformance,includingtheprocurement,maintenance,troubleshooting,andimprovementoftestequipment.brbrbKeyResponsibilities:/bbrulliTroubleshootandfixsustainingproductiontestissuesthatareescalatedfromRepairTechniciansandreporttoTestEngineers./liliTroubleshootandrepairfailures;diagnosetherootcauseandrecommendcorrectiveaction./liliMonitorandmaintaintestingstationperformance:Responsiblefortheprocurement,maintenance,troubleshooting,andimprovementoftestequipment./liliMonitorORT(on-goingreliabilitytests)/RDT(reliabilitydemonstrationtests)andreportissuestoTestEngineers./liliCreatestandardoperatingproceduresforoperatorsandtestersformanufacturingtest.AnalyzetestcorrelationofRMA(returnmerchandiseauthorization)falloutandworkwithvendorstofollowupwithFA(failureanalysis)results./liliDocumentprocedure,updateSOPs./liliHelpcreateandmaintainrecordsforissuesandfailuresfacedaspartoftest./liliAssistTestEngineerswithteststationsetupandotherprocessesincludingmodeling,pre-pilot,andpilotruns./liliPerformotherdutiesasassigned./li/ulbrbRequirements:/bbrulliAbilitytoreadtestlogs./liliBasicunderstandingofLinux/UNIX./liliAbilitytoworkwithswitches,networkequipmentetc./liliSomepastexperiencewithcomputerhardwarelikeCPUs,NIC,Memoryetc./liliMustbeabletoworkextendedhoursandweekendsonoccasion./liliMustbeabletoadapttostressfulsituationsandcompleteprojectsundertightdeadlines./liliRequireshandlingofaverage-weightobjectsupto40pounds./liliRequireswalking,standing,repetitivebendingandsomeclimbing./liliWorkenvironmentinvolvessomeexposuretohazardsorphysicalrisks,whichrequirefollowingbasicsafetyprecautions./li/ulbrbAboutUs:/bbrFoxconnIndustrialInternetisagloballeaderinsmartmanufacturingandindustrialinternetservices.Weofferacomprehensiverangeofsolutionsincloudcomputing,industrialinternet,smarthome,5G,andnetworkcommunicationequipment.WearecommittedtoprovidingaworkplacefreeofanydiscriminationorharassmentandareanEqualOpportunityemployer.Allqualifiedapplicantswillreceiveconsiderationforemployment,withoutregardtosex,race,color,religion,nationalorigin,age,maritalstatus,politicalaffiliation,sexualorientation,genderidentity,geneticinformation,disabilityorprotectedveteranstatus.



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