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Shift Supervisor

2 months ago

Houston, Texas, United States Texas Grinders LLC Full time

Job Summary

The Shift Leader is a key role in our team, responsible for directing an efficient workflow and assisting the Store Manager in various store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

Key Responsibilities

  • Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering exceptional customer service.
  • Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush.
  • Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner.
  • Lead team members to stay on task with store chores and other tasks.
  • Ensure team members follow all health, safety, and sanitation guidelines.
  • Serve as a keyholder, following all opening and closing procedures.
  • Demonstrate punctuality, dependability, and adaptability.

Requirements

  • Passion for people and delivering exceptional customer experiences.
  • Willingness to master brand recipes and techniques.
  • Energetic, fast-paced, flexible work style.
  • Ability to work cooperatively in a team environment.
  • Ability to teach others and communicate effectively.
  • Strong problem-solving skills and attention to detail.
  • Desire to take on a leadership role in a growing company.

About Us

Texas Grinders LLC is a dynamic and growing company that values integrity, love, humility, and courage. We are committed to creating an amazing experience in each life we touch. Our team is passionate about delivering exceptional customer service and creating a positive work environment.