Customer Service Manager
4 days ago
The estimated salary for this position is $45,000 - $60,000 per year.
Company OverviewAt Food Lion, we have been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Our team of 82,000 associates serves over 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
Job Responsibilities- Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
- Assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
- Greet each customer and use their name whenever possible.
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
- Ensure work station and front end area of the store has a neat and clean presentation.
- Maintains proper knowledge of all sales associate register functions and Front End accounting services.
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
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