Service Delivery Manager
1 day ago
Key Responsibilities
- Lead the recruitment, training, and development of staff to ensure exceptional service standards.
- Implement ongoing training programs to maintain the highest quality service standards.
- Maintain strong relationships with all departments and attend relevant meetings to ensure seamless communication.
- Monitor and take action to ensure food quality service standards are met, and provide guidance on improvements and necessary adjustments for consistency.
- Ensure profitability to support overall operation, controlling payroll and equipment costs, and minimizing loss and misuse.
- Evaluate the cost-effectiveness of all aspects of operation and develop and implement cost-saving and profit-enhancing measures.
- Prepare forecasts and revenue reports to inform business decisions.
- Compose correspondence to communicate with stakeholders.
About Goodwood Restaurant & Brewery
Goodwood Restaurant & Brewery is a leading dining and brewing destination, committed to delivering exceptional service and quality experiences to our customers.
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