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Pharmacy Lead Technician

2 months ago

Columbia, South Carolina, United States CVS Health Full time

Job Summary

CVS Health is seeking a highly skilled Pharmacy Lead Technician to join our team. As a Pharmacy Lead Technician, you will play a critical role in delivering exceptional patient care and supporting our pharmacists in providing high-quality services.

Key Responsibilities

  • Patient Engagement
    • Engage with customers to understand their health needs and provide personalized support to help them achieve their health goals.
    • Educate customers about our services and products, and promote our brand as a trusted partner in their healthcare journey.
  • Customer Service
    • Focus on delivering exceptional customer service, prioritizing customer needs and ensuring complete satisfaction.
    • Demonstrate genuine care and empathy in all interactions, and maintain a positive and professional demeanor at all times.
  • Regulatory Compliance
    • Understand and follow applicable federal and state laws, regulations, and professional standards to ensure patient safety and protect patient privacy and security.
    • Comply with CVS Health policies and procedures to maintain a safe and secure work environment.
  • Workflow Management
    • Effectively manage workflow procedures, including day-to-day coordination and processing of patient medication orders.
    • Manage own responsibilities while shifting to help the team where needed, and maintain accuracy while consistently meeting workflow and inventory management goals.
  • Problem Resolution
    • Proactively identify and resolve potential problems to ensure customers have their medications when needed.
    • Collaborate with immediate and extended pharmacy teams, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance-related concerns.
  • Training and Development
    • Assist in the training and development of support staff, and provide coaching and mentoring to new colleagues to develop the team and share best practices.
    • Provide support staff performance feedback to the Pharmacy Manager to contribute to their growth and development.
  • Leadership
    • Lead by example, demonstrating outstanding performance and setting high standards for the team.
    • Remain flexible, provide coaching, and be supportive and respectful while always striving to get better.

Requirements

  • Education
    • High School diploma or equivalent preferred but not required.
  • Experience
    • At least 1 year of experience as a CVS Pharmacy Technician.
    • Greater than 1 year experience in an Inventory Specialist role.
  • Certifications
    • PTCB National Certification.
  • Skills
    • Attention and Focus: The ability to concentrate on a task over a period of time without being distracted.
    • Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner.
    • Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues.
    • Mathematical Reasoning: The ability to use math to solve a problem, such as calculating day's supply of a prescription.
    • Problem Resolution: Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem.

Work Environment

The Pharmacy Lead Technician will work in a fast-paced retail pharmacy setting, interacting with customers, pharmacists, and other healthcare professionals to deliver exceptional patient care and support.

Pay Range

The typical pay range for this role is $23.50 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.