Technical Assistance Coordinator

6 days ago


SaintBauzilledePutois, Occitanie, United States SNI Companies Full time
Job Summary

We are seeking a Technical Assistance Coordinator to join our team at SNI Companies. In this role, you will provide technical support to customers via various communication channels, ensuring their issues are resolved efficiently and effectively.

Main Responsibilities
  • Provide prompt and accurate responses to customer inquiries.
  • Assist customers in utilizing product features to meet their needs.
  • Analyze and report product malfunctions, including testing different scenarios.
  • Update internal databases with technical issue information and customer discussions.
  • Monitor customer complaints on social media and offer assistance.
  • Share feature requests and workarounds with team members.
  • Inform customers about new product features and functionalities.
  • Follow up with customers to ensure technical issues are resolved.
  • Gather customer feedback and share it with our teams.
Required Qualifications
  • Prior experience as a Customer Support Specialist or equivalent role.
  • Familiarity with the healthcare industry is beneficial.
  • Understanding of CRM systems is necessary.
  • Excellent communication and problem-solving skills.
  • Multitasking abilities.
  • Patient when handling complex cases.

Estimated Annual Salary: $70,000



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