Public Safety Dispatcher

3 weeks ago


Texarkana, Texas, United States Texarkana TX Full time
Job Summary

Texarkana TX is seeking a skilled Public Safety Dispatcher to join our team. As a Public Safety Dispatcher, you will be responsible for performing a variety of dispatch duties on behalf of the Texarkana TX Police and Fire Departments, as well as other agencies. Your primary goal will be to deliver emergency and non-emergency services to the public, while maintaining accurate records and documentation.

Key Responsibilities

• Monitor incoming radio traffic and dispatch Police, Fire, and/or non-emergency response personnel to appropriate call locations.

• Maintain communication with field units and monitor the locations and safety of field personnel.

• Research and relay call information to responders.

• Perform driver license, vehicle registration, criminal background, warrant checks, and make entries; process wrecker requests.

• Operate various types of telecommunications equipment, software programs, and systems, including TCIC, ACIC, NCIC, RMS, and CAD.

• Input updates and verify the accuracy of information in the TCIC/ACIC/NCIC systems.

• Attend training and develop safety communications knowledge and skills, as well as continuing education.

• Maintain compliance with established Public Safety Communications policies and procedures.

• Answer overflow calls from the 911 Call Taker position.

Requirements

• High school diploma or GED.

• Ability to apply knowledge to solve problems.

• Familiarity with Windows-based computer systems.

• Ability to operate a multi-line phone system.

• Ability to multitask and communicate effectively and calmly during stressful situations.

• Ability to read, write, speak, and understand the English language fluently.

• Ability to type 33 wpm (tested).

Working Conditions

The noise level in the work environment ranges from moderately quiet to moderately noisy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

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