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Sales Floor Coordinator
2 months ago
Reports to Store Manager:
As a Retail Team Leader, you will collaborate with your Store Manager to guide store personnel in meeting sales performance goals through proactive coaching, fostering a team-oriented selling atmosphere, and ensuring operational excellence during your management shifts.
This role includes the responsibility of store keys to manage opening and closing procedures when designated as the manager on duty.
To excel in this position, you will:
- Motivate store personnel to reach their highest performance levels
- Implement strategies to enhance growth and potential
- Cultivate an engaging and inclusive store atmosphere
- Improve customer experiences through operational excellence
- Surpass customer expectations in every interaction
- Collaborates with the store management team to guide staff in achieving sales, service, and operational targets when acting as the manager on duty.
- Exemplifies company values and leads by example as an active mentor.
- Effectively communicates priorities and sales-driving information to ensure staff is equipped to optimize business outcomes.
- Assists in the recruitment of store personnel and promotes diversity by fostering an inclusive environment.
- Aids the management team in realizing store business objectives, including sales, customer service, and operational goals.
- Understands how to utilize store reports to inform decisions that drive business success.
- Engages in business outreach initiatives and communicates leads to the Store Manager.
- Identifies performance improvement opportunities and collaborates with management to develop action plans.
- Works with the management team to ensure appropriate staffing for effective execution of initiatives and operational tasks to fulfill customer commitments.
- Assists in training store personnel on all internal operational functions as assigned.
- Stays updated on corporate communications, directives, initiatives, policies, and procedures.
- Supports the management team in implementing store programs to enhance efficiencies in sales, service, operations, and branding when designated.
- Contributes to a dynamic and inclusive store environment where contributions are acknowledged and valued.
- Encourages a culture of learning and development, ensuring training resources are utilized effectively.
- Acts as a role model for all store personnel, providing enthusiastic and motivational leadership.
- Partners with the management team to conduct regular store meetings, ensuring all team members are informed of company directives.
- Assists in training the store team on customer service standards to create exceptional customer experiences, exceed expectations, and achieve a high Net Promoter Score.
- Utilizes customer feedback to address and resolve concerns.
- Collaborates with the management team to ensure the store meets visual merchandising standards and marketing initiatives are executed according to company guidelines.
- Minimum of 1 year of experience in Retail or Sales.
- Creative individual with sound judgment and an awareness of business trends.
- Self-driven, results-oriented, and a strategic thinker.
- Strong organizational and leadership capabilities.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving abilities.
- Proven track record in training and developing high-performing store teams.
- Proficient in technology systems, applications, Microsoft Office, and video conferencing tools.
- Ability to operate a computer and POS System.
- Ability to stand and walk for the majority of the work shift, frequently bend, squat, twist, lift up to 50 lbs., climb a ladder to access merchandise or supplies, and distinguish between fabric patterns and colors.
Our company values diversity and provides equal employment opportunities to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.