Customer Service Ambassador

4 weeks ago

Dallas, Texas, United States SP+ Full time
Job Overview

At SP+, we're driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team is dedicated to delivering exceptional customer experiences and ensuring seamless parking experiences for our clients. As a Customer Service Representative, you'll play a vital role in achieving this goal.

Key Responsibilities:

  • Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility.
  • Assist customers in making payment to fully automated revenue control equipment.
  • Deliver exceptional customer service, guided by the SP+ Promise.
  • Assist in the management of the day-to-day activities of the assigned location.
  • Monitor parkers in pay-in lanes.
  • Make every customer interaction a moment that matters through friendly and professional conduct.
  • Assist customers who have forgotten where they parked their vehicle.
  • Perform other necessary functions as assigned.
  • Conduct garage and facility audits as required by management.
  • Count the "bank" of revenue (if required) at the beginning of the shift to ensure the starting total is correct.
  • Make change (if required) for customers before transactions.
  • Quote rates for parking services.
  • Give directions to city locations and assist customers, ensuring they get where they're going quickly and easily.
  • Resolve customer complaints independently or with the aid of a supervisor.
  • Answer the telephone in a prompt and courteous manner (if required).
  • Maintain the cleanliness of the facility and pick up trash in the surrounding area.
  • Present yourself professionally (neat appearance and in uniform) at all times while at work.
  • Arrive to work on time for scheduled shifts.
  • Complete any other duties assigned by the supervisor.

Requirements:

  • High School Diploma or an equivalent combination of experience and education.
  • Experience with automated parking access control hardware and software or a high aptitude for technology.
  • Availability to work 2nd shift, 3rd shift, and/or weekends may be required.
  • A valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Work Environment:

  • The noise level in the work environment is usually moderate to loud.
  • The exposure level in the work environment to vehicle emissions is moderate to high.
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
  • The work environment is subject to all weather conditions, including precipitation and wind.
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands:

  • Frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
  • Specific vision abilities required by this job include close vision.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected classes.

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