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Customer Service Agent
2 months ago
Position Overview:
The role of a Customer Service Agent involves managing incoming communications from a diverse range of consumers, including potential clients and the general public.
Key Responsibilities:
- Respond to incoming inquiries from consumers, ensuring adherence to established performance standards and protocols.
- Assist clients or act on their behalf while maintaining compliance with confidentiality and privacy regulations.
- Document all interactions and inquiries using the designated systems for tracking purposes.
- Complete necessary tasks in alignment with company guidelines.
- Facilitate the distribution of requested materials through various channels such as mail, email, or digital download.
- Direct consumers to the appropriate departments as per established procedures.
- Escalate issues or calls to designated personnel for resolution when necessary.
- Provide translation services for non-English speaking clients in accordance with company protocols.
- Participate in training sessions and meetings as required, ensuring up-to-date knowledge of all relevant programs and systems.
Minimum Qualifications:
- High school diploma or GED is required.
- Only candidates legally authorized to work in the designated country will be considered.
- All position start dates and durations are estimates and may vary based on business needs.
Benefits:
For detailed information regarding employment benefits associated with this position, please refer to the company’s official resources.
Equal Opportunity Employment:
Rose International is committed to providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
If assistance is needed during the application process or any phase of employment, please reach out to the HR Department.
Compliance:
Rose International participates in the U.S. Department of Homeland Security's Employment Verification Program (E-Verify).
