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Retail Operations Supervisor

2 months ago

Pacific, Missouri, United States PILOT Full time

Position Overview
As a pivotal member of our retail team, the Shift Leader plays a crucial role in overseeing daily operations and ensuring exceptional service delivery. This position requires a proactive individual who can effectively manage staff and maintain a positive shopping environment.

Company Background
Pilot Company is a premier network of travel centers, employing over 30,000 individuals across more than 750 retail and fueling locations throughout the United States and Canada. Our commitment to excellence in energy and logistics makes us a leader in the industry.

Key Responsibilities
- Supervise and support store employees to ensure smooth operations.
- Deliver outstanding customer service by addressing customer needs and inquiries.
- Assist management with various tasks to uphold operational standards.
- Maintain a thorough understanding of store procedures and Pilot’s dedication to quality service.

Qualifications
- Previous experience in retail management or a strong understanding of retail operations.
- Exceptional customer service abilities and a commitment to fostering a customer-centric atmosphere.
- Proficiency in using calculators, computers, and other necessary equipment.
- Ability to collaborate effectively with team members and engage with diverse stakeholders.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Successful completion of a background check is mandatory.

Additional Benefits
- Fuel discounts for employees.
- Comprehensive medical, dental, and vision plans.
- 401(k) retirement savings plan.
- Flexible spending accounts.
- Adoption assistance programs.
- Tuition reimbursement opportunities.
- Flexible scheduling options.
- Weekly pay structure.