General Operations Director

1 week ago


Mashantucket, Connecticut, United States Gecko New York Full time
About the Role

The General Manager will oversee the daily operations of an entertainment venue in Connecticut, responsible for driving revenue growth, maintaining high operational standards, and ensuring an exceptional customer experience.

Responsibilities
  1. Lead Daily Operations: Ensure all departments meet operational and financial goals.
  2. Manage Team Performance: Provide training, coaching, and performance evaluations to department heads and staff.
  3. Monitor Budget: Manage labor, inventory, and cost control measures.
  4. Deliver Exceptional Customer Service: Address customer concerns and ensure satisfaction.
  5. Increase Sales: Develop and implement strategies to improve guest experiences and drive profitability.
  6. Prepare Reports: Analyze sales reports, financial performance, and operational metrics.
  7. Maintain Regulatory Compliance: Ensure health, safety, and environmental regulations are met.
  8. Optimize Staffing: Ensure adequate coverage for peak times and special events.
  9. Cross-Functional Collaboration: Create promotional and marketing strategies with senior management.
  10. Foster Positive Work Environment: Focus on employee morale, retention, and development.


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