Front of House Team Member
7 days ago
**Job Description:**
\The Front Desk/Host is the primary point of contact for guests entering the facility. This role is responsible for creating a welcoming atmosphere, ensuring a smooth guest experience, and promoting the sale of food, beverages, and merchandise.
\Key Responsibilities:
\- \
- Greet guests with a smile and ensure their initial impression of the facility is positive\
- Coordinate game rentals, merchandise sales, and telephones to provide an exceptional guest experience\
- Restock supplies, maintain a clean and organized front desk area, and review menu inventory\
- Communicate with team members to ensure efficient table turn times and excellent guest satisfaction\
- Manage wait times, sell merchandise, and process transactions accurately and efficiently\
- Collaborate with management to achieve sales targets and productivity standards\
- Participate in training programs to improve skills and knowledge\
- Foster a positive working relationship with colleagues to promote a cooperative and harmonious work environment\
- Adhere to company policies and procedures\
- Perform other duties as assigned by management\
- \
About You:
\We are seeking a highly motivated and customer-focused individual who possesses excellent communication and interpersonal skills. As a Front Desk/Host, you will be the face of our company, representing our brand values and exceeding guest expectations. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.
\Requirements:
\- \
- High school diploma or equivalent required\
- 1+ year of customer service experience preferred\
- Ability to work a flexible schedule, including evenings, weekends, and holidays\
- Strong communication and interpersonal skills\
- Ability to multitask and prioritize tasks effectively\
- Basic math skills and accuracy with handling cash and credit transactions\
- Ability to lift up to 30 pounds and stand for long periods\
- Availability to work varied shifts, including morning, afternoon, evening, and overnight shifts\
- Willingness to participate in training programs and ongoing education\
- Able to maintain confidentiality and handle sensitive information\
- Passionate about providing exceptional customer service\
- Possesses a positive attitude and adaptability\
- Excellent problem-solving skills and ability to think critically\
- Proficient in basic computer skills and software applications\
- Reliable and punctual, with a strong work ethic\
- Available to work during peak hours and special events\
- \
Benefits:
\We offer a comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off. Our goal is to create a work-life balance that supports your overall well-being.
\Salary Range: $13-$14 per hour
\We Are An Equal Opportunity Employer:
\Dave & Buster's is committed to being an equal opportunity employer, dedicated to diversity and inclusion. We strive to create a workplace where everyone feels valued, respected, and supported.
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