Front of House Team Member

7 days ago


United, United States Dave & Buster Full time

**Job Description:**

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The Front Desk/Host is the primary point of contact for guests entering the facility. This role is responsible for creating a welcoming atmosphere, ensuring a smooth guest experience, and promoting the sale of food, beverages, and merchandise.

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Key Responsibilities:

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  • \
  • Greet guests with a smile and ensure their initial impression of the facility is positive\
  • Coordinate game rentals, merchandise sales, and telephones to provide an exceptional guest experience\
  • Restock supplies, maintain a clean and organized front desk area, and review menu inventory\
  • Communicate with team members to ensure efficient table turn times and excellent guest satisfaction\
  • Manage wait times, sell merchandise, and process transactions accurately and efficiently\
  • Collaborate with management to achieve sales targets and productivity standards\
  • Participate in training programs to improve skills and knowledge\
  • Foster a positive working relationship with colleagues to promote a cooperative and harmonious work environment\
  • Adhere to company policies and procedures\
  • Perform other duties as assigned by management\
    • \

About You:

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We are seeking a highly motivated and customer-focused individual who possesses excellent communication and interpersonal skills. As a Front Desk/Host, you will be the face of our company, representing our brand values and exceeding guest expectations. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.

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Requirements:

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  • \
  • High school diploma or equivalent required\
  • 1+ year of customer service experience preferred\
  • Ability to work a flexible schedule, including evenings, weekends, and holidays\
  • Strong communication and interpersonal skills\
  • Ability to multitask and prioritize tasks effectively\
  • Basic math skills and accuracy with handling cash and credit transactions\
  • Ability to lift up to 30 pounds and stand for long periods\
  • Availability to work varied shifts, including morning, afternoon, evening, and overnight shifts\
  • Willingness to participate in training programs and ongoing education\
  • Able to maintain confidentiality and handle sensitive information\
  • Passionate about providing exceptional customer service\
  • Possesses a positive attitude and adaptability\
  • Excellent problem-solving skills and ability to think critically\
  • Proficient in basic computer skills and software applications\
  • Reliable and punctual, with a strong work ethic\
  • Available to work during peak hours and special events\
    • \

Benefits:

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We offer a comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off. Our goal is to create a work-life balance that supports your overall well-being.

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Salary Range: $13-$14 per hour

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We Are An Equal Opportunity Employer:

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Dave & Buster's is committed to being an equal opportunity employer, dedicated to diversity and inclusion. We strive to create a workplace where everyone feels valued, respected, and supported.



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