Application Analyst I

4 weeks ago


San Antonio, Texas, United States SWBC Full time

At SWBC, we are seeking a talented individual to provide technical support and assistance in the creation and modification of our divisions' applications.


Key Responsibilities:
  • Analyzes and diagnoses reported issues produced by software applications and users, recommending viable solutions or workarounds.
  • Fulfills our service level agreement (SLA) with our clients and internal stakeholders by identifying root-cause issues and providing solutions.
  • Tests post application software updates and launches.
  • Ensures compliance with industry regulators and certification requirements.
  • Provides data and application expertise for projects and key initiatives.
  • Collaborates with multiple departments/functional areas to effectively and efficiently provide customer service and achieve desired outcomes.
  • Responds to frequent and potentially complex questions from end users in a timely, positive, and professional manner.
  • Researches, understands, and communicates the impacts of application changes.
  • Implements and monitors standards and best practices that will streamline workflows and maintenance within the applications supported.
  • Determines operational objectives by analyzing business functions, gathering information, and evaluating output requirements and formats.
  • Maintains system protocols by writing and updating procedures.
  • Provides references for users by writing and maintaining user documentation.
  • Assists client support and trains end-users.
  • Prepares reports by collecting, analyzing, and summarizing information and trends.

Requirements:
  • Bachelor's Degree from an accredited college/university or a minimum of two (2) years of experience in a business application analyst, customer support, or related role.
  • Experience in Financial Services industry, preferably Card/ACH payments.
  • Working knowledge of project life cycle and project management methodologies.
  • Knowledge of Microsoft Word, Excel, and PowerPoint.
  • Strong verbal and written communication, negotiating, and presentation skills.
  • Strong problem solving and critical thinking skills.
  • Strong time management skills and willingness to take responsibilities for meeting goals, objectives, and project deadlines.

What We Offer:
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

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