FCA Recall Specialist

MarketSource, a leading provider of managed sales solutions, is seeking a highly motivated and detail-oriented FCA Recall Specialist to join our team. As a Recall Specialist, you will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls are completed or cases closed on identified targeted vehicles in their assigned geography.

• Conduct field canvassing, door knocks, and face-to-face visits at identified addresses to close cases with required documentation
• Utilize MarketSource Dashboard to review case assignments and closures
• Subject matter expert on assigned initiative(s)
• Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available
• Complete, upload, and record all information to specific requirements
• Utilize mapping and route optimization tools to effectively maximize productivity
• Educate consumers on the extreme importance of recall and/or initiative(s)
• Overcome hesitancy and resistance from consumers to close cases
• Develop relationships and work closely with assigned businesses in designated markets and field team members
• Contact or visit other locations as assigned
• Conduct investigative work to verify the accuracy of identified outcomes from call reports
• Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
• Utilize available online resources to identify the location, owner, and disposition of identified target
• Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
• Document results of research in or another database as directed

• High School Diploma or equivalent
• 1+ years of work experience, industry-specific background preferred
• Must have reliable transportation to perform essential functions within an assigned geographic area
• Valid Driver's License

• Frequently position self to get in and out of a vehicle
• Regularly ascend and descend stairs
• Frequently move objects weighing up to twenty pounds
• Consistently work in outdoor weather conditions

MarketSource offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k)/Roth, insurance (Basic/Supplemental Life & AD&D), short and long-term disability, health & dependent care spending accounts (HSA & DCFSA), transportation benefits, employee assistance program, time off/leave (PTO, Vacation or Sick Leave), and more.