System Deployment Specialist
3 weeks ago
About the Role:
ManTech is seeking an experienced Global Infrastructure Engineer to join our team in Reston or Chantilly, VA. This onsite position offers a competitive salary of $120,000 - $180,000 per annum.
Job Description:
The successful candidate will travel worldwide to deploy, configure, upgrade, troubleshoot, and maintain systems, train technical support personnel to perform maintenance on those systems, and remotely support system troubleshooting and maintenance when not traveling.
Responsibilities:
- Deploy and configure new systems, as well as upgrade, maintain, and recap existing systems, including all system and network infrastructure and peripherals
- Train in-country technical support personnel to perform Tier 0-1 troubleshooting and maintenance on deployed systems, both in-country and remotely
- Communicate with in-country personnel remotely, while not traveling, to troubleshoot and resolve Tier 2-4 issues and document issues and resolutions appropriately
- Work with network management personnel on integration issues to maximize system performance
- Evaluate system performance and recommend improvements
- Support and improve processes and procedures needed to provide real-time technical support for deployed systems and teams
- Work with engineering teammates to resolve reported problems
- Interface with third-party vendors for monitoring, troubleshooting, tracking, and resolving issues
- Collaborate with quality assurance/testing personnel to define acceptance criteria for each release cycle and testing systems as needed
- Prepare and present briefings to sponsors as required
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