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Community Sales Representative

2 months ago

Elk Grove, California, United States New Home Co Inc. Full time

New Home Co. Inc. is a forward-thinking homebuilder dedicated to the design, construction, and marketing of innovative and consumer-focused residences in key metropolitan regions across several states. Recognized for excellence, New Home Co. has received numerous accolades, including Builder of the Year and awards for Best Overall Customer Experience.

At New Home Co., we prioritize our PEOPLE. The strength of our homes is founded on a team of passionate, visionary, and committed individuals. Our aim is to cultivate a work environment that empowers you to achieve your highest potential.

Position Title: Community Sales Representative

FLSA Status: Hourly Non-Exempt

Position Overview: This role serves as an entry-level sales position, aimed at gaining insights into the new home sales and construction sector. The Sales Representative will receive mentorship from experienced Community Sales Managers and will support the daily sales activities within various communities.

Key Responsibilities:

  • Engage in learning the new home sales process with the objective of acquiring the skills necessary to manage a community sales office.
  • Shadow Community Sales Managers to understand diverse selling techniques employed by seasoned sales professionals.
  • Provide coverage for communities in the absence of the Community Sales Manager or assist in high-traffic areas.
  • Strive to meet and surpass company sales objectives.
  • Participate in contract meetings with Community Sales Managers to familiarize with the purchasing process.
  • Attend weekly site meetings and collaborate with other departments to gain a comprehensive understanding of the customer journey.
  • Join weekly escrow discussions.
Sales Engagement:
  • Greet all visitors to the model with enthusiasm and build rapport.
  • Utilize open-ended questions to uncover customer preferences and requirements.
  • Collect necessary information to complete registration cards during the appropriate moments.
  • Assist in the sales process and engage with potential buyers.
Prospect Management:
  • Organize prospect registration cards for effective follow-up using the designated system.
  • Request appointments for prospects to revisit the sales center if a contract is not finalized during their initial visit.
  • Communicate with prospects through a mix of phone calls and written correspondence.
  • Consistently follow up with prospects using the sales tools provided to enhance sales performance.
Realtor Engagement:
  • Document all realtor interactions.
  • Maintain regular communication with realtors, providing them with updated inventory information.
Self-Prospecting:
  • Review and follow up on previous prospect records regularly.
  • Seek referrals from current and past customers and follow up on leads.
  • Address all company-generated leads and evaluate the outcomes of marketing efforts.
Customer Service:
  • Ensure customer expectations are set appropriately from contract signing to closing.
  • Accurately process all change orders for customer requests and modifications according to established protocols.
  • Monitor and collect any additional deposits or earnest money as required.
  • Inform the Community Sales Manager of any customer concerns during construction and learn how to address these issues.
  • Keep customers updated during the construction process and send progress photos.
  • Proactively seek referrals throughout the sales journey.
Market Awareness:
  • Maintain awareness of competitors, their strengths, weaknesses, and promotional activities.
  • Keep a Competition Notebook detailing pricing, floor plans, and features of competitors to effectively address objections.
Reporting Duties:
  • Assist in preparing and submitting weekly reports, including:
    • Sales and Closing Report
    • Traffic Report
    • Status Report
    • Buyer Profile Summary
    • Broker Activity Report
Professional Standards:
  • Exhibit professionalism through actions, demeanor, and appearance, aligning with our vision and values.
  • Act with integrity and honesty in all interactions.
  • Seek opportunities for continuous improvement in sales skills and knowledge.
  • Foster teamwork and open communication across departments.
  • Participate in personal growth reviews and set improvement goals.
Managerial Responsibility:

This position does not supervise other employees.

Qualifications:

Credentials/Certifications:
  • California Real Estate License Required
Education:
  • High school diploma; college degree preferred.
Experience:
  • Previous experience in new home sales is preferred.
Skills:
  • Proficient in computer applications, including Windows, Word, and Excel.
  • Effective communication skills, both written and verbal.
  • Demonstrated ability to close sales.
  • Strong organizational skills and attention to detail.
  • Ability to perform essential job functions in line with company standards.
Compensation: The estimated annual compensation for this role ranges from $80,000 to $100,000, which includes a base hourly rate plus commission based on sales performance.

Benefits: New Home Co. offers competitive medical, dental, and vision plans, along with comprehensive benefits for eligible employees and their families. Additional benefits include generous paid time off, disability leave, life insurance options, a 401(k) retirement plan with employer matching, and a wellness incentive program.

The physical demands and work environment characteristics described are representative of those an employee may encounter while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Activities:
  • Bending
  • Lifting: 1 to 15 lbs
  • Reaching
  • Seeing
  • Hearing
  • Repetitive Motion
  • Typing
  • Talking
Environmental Factors:

Normal Office Environment

Noise Level:

Low to Moderate (Corporate/Sales Office Environment)

New Home Co. Inc. reserves the right to modify job duties as necessary.