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Business Process Improvement Director
2 weeks ago
About the Role:
This is a key leadership position responsible for driving business transformation through process improvement and optimization of service delivery operations. The ideal candidate will have a strong background in operations management, project management, and stakeholder engagement.
Key Responsibilities:
- Develop and implement process improvements to increase operational efficiency and reduce costs.
- Collaborate with cross-functional teams to identify areas for improvement and implement solutions.
- Design and deliver training programs to upskill colleagues in areas such as performance management and quality monitoring.
- Analyze data to inform business decisions and optimize service delivery operations.
Requirements:
- 10+ years of experience in operations management or a related field
- Proven track record of delivering business transformation initiatives
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
