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Specialista in Assistenza Clienti per il Settore Bancario
2 months ago
Categoria :
Assistenza Clienti/Supporto Informazioni su Teleperformance USA:
Teleperformance è un'azienda globale che offre servizi digitali per le imprese.
Forniamo servizi aziendali avanzati e digitalmente potenziati per aiutare i migliori marchi del mondo a semplificare le loro operazioni in modi significativi e sostenibili.
Con oltre 500.000 persone ispirate e appassionate che parlano più di 300 lingue, la nostra scala globale e la presenza locale ci permettono di essere una forza positiva nel supportare le nostre comunità, i nostri clienti e l'ambiente.
Vantaggi di lavorare con noi:- Formazione retribuita
- Retribuzione di $17 all'ora più bonus fino a $520 al mese
- Benefici completi (Medico, Dentale, Visione, 401k e altro)
- Tempo libero retribuito
- Programmi di benessere e coinvolgimento dei dipendenti
Attraverso un approccio bilanciato tra alta tecnologia e alta interazione, unito a una profonda esperienza nel settore e nelle diverse aree geografiche, rendiamo la vita delle persone più semplice, veloce e sicura.
Aiutiamo le aziende ad adattarsi rapidamente alle esigenze in evoluzione e siamo ispirati a fornire solo il meglio in tutto ciò che facciamo.
Diventerai un contributore chiave per realizzare questo obiettivo.
Le tue responsabilità:
In qualità di Specialista in Assistenza Clienti per il Settore Bancario, la tua principale responsabilità sarà quella di trovare modi innovativi per rispondere a domande, problemi e preoccupazioni variabili.
- Connettersi con i clienti tramite telefono/email/chat per risolvere le loro domande o preoccupazioni
- Risolvere e de-escalare eventuali problemi in modo calmo
- Escalare le interazioni quando necessario e appropriato
- Rispondere a richieste di assistenza e/o possibili elaborazioni di pagamenti
- Monitorare tutte le informazioni relative alle chiamate per scopi di auditing e reporting
- Fornire feedback sui problemi delle chiamate
- Promuovere ulteriormente i servizi se necessario
Stiamo cercando persone audaci – persone ispirate a fornire solo il meglio in tutto ciò che facciamo.
Requisiti:
- Diploma di scuola superiore o equivalente
- Certificazioni/Laurea in IT/Rete preferite
- Età minima di 18 anni
- Esperienza comprovata in call center
- Digitazione di 25 WPM
- Competenza nell'uso del computer e nella navigazione
- Capacità di risolvere problemi di rete a livello base
- Capacità di configurare una rete Wi-Fi domestica
- Competenza nell'impostazione e configurazione di un router o switch
- Proficienza con computer portatili o desktop
- Capacità di lavorare in modo indipendente
- Eccellenti capacità comunicative, sia orali che scritte
- Capacità di lavorare in un ambiente in continua evoluzione e ad alta intensità
- Capacità di mantenere la calma e l'oggettività
- Forti capacità di ascolto
Unisciti alla nostra famiglia TP:
La nostra missione è sempre fornire un ambiente in cui i nostri dipendenti si sentano valorizzati, ispirati e supportati, in modo che possano dare il massimo ogni giorno.
Crediamo che quando i dipendenti sono felici e in salute, siano più produttivi, creativi e coinvolti. Siamo impegnati a fornire un luogo di lavoro che favorisca la felicità e un sano equilibrio tra vita lavorativa e personale.
Crediamo anche che per essere al meglio, dobbiamo essere circondati da persone positive, supportive e stimolanti.
Siamo impegnati a creare una cultura di inclusione e diversità, dove tutti si sentano benvenuti e valorizzati.