Customer Service Representative

3 days ago


Salt Lake, Utah, United States Premier Truck Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Truck Group. As a key member of our Call Center Service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Answer incoming calls from current customers and respond to their inquiries and concerns
  • Create purchase orders for vehicle repairs and schedule maintenance calls at customers' request
  • Dispatch mobile technicians for roadside assistance and ensure timely resolution of customer issues

Requirements:

  • Experience with Microsoft Office: Word, Excel, and Outlook
  • Strong communication, organizational, and multi-tasking skills
  • Automotive/Diesel knowledge preferred, but not necessary
  • Dispatch experience preferred, but not necessary

What We Offer:

  • A comprehensive benefits package, including medical, dental, and vision insurance, life insurance, and employee assistance programs
  • Paid holidays and paid time off
  • A 401k plan with employer match
  • Training and development opportunities to enhance your skills and career growth

About Premier Truck Group:

Premier Truck Group is a leading provider of commercial vehicles and services, with a strong commitment to customer satisfaction and employee development. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.



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