Audio/Video Installation Technician

23 hours ago

Haverhill, Massachusetts, United States Phoenix Systems Full time
Job Summary

Phoenix Systems is seeking an experienced Audio/Video installation technician with Control4 certification to join our team. As a key member of our team, you will be responsible for installing and servicing high-end audio/video systems, security systems, and smart home automation solutions.

Key Responsibilities
  • Perform service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, shades and screens, advanced lighting controls, and systems requiring Control4 automation and programming.
  • Communicate with customers to review work orders, answer customer questions professionally, and provide proper instruction.
  • Instruct and train customers/end users on system functions and operation.
  • Have in-depth knowledge of security systems operation, functions, and wiring requirements.
  • Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Qolsys, Etc.).
  • Handle after-hours emergency service calls (as assigned on a rotation basis).
  • Create and edit Control4 IR Drivers.
  • Ability to install and program shades and screens.
  • Have tools and experience needed to terminate multimode fiber ends.
  • Knowledge to calibrate advanced projectors and receivers for optimal video and sound.
  • Ability to think on your own and resolve technical issues without assistance.
  • Must also be able to work and perform duties of Trim Tech II/III and A/V Security Technician IIPerform other duties as assigned.
Requirements and Qualifications
  • Minimum of 3 years of experience with security or Audio Video installations required.
  • Active Control4 Automation Programmer certification through SnapAV.
  • Active Control4 PCNA Certification through SnapAV.
  • Lutron Lighting Certification Preferred.
  • Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios.
  • Ability to accurately assess system design and functionality when adding additional components.
  • Knowledge of setup of Networking requirements for Routers, Switches, DVR's, Network Components, WAP's, etc.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work in a clean and unobtrusive manner.
  • Ability to work independently and to carry out assignments to completion within standard accepted practices.
  • Must have or be willing to obtain basic tools to perform job responsibilities.
  • Must be able to clear a background check and drug screening.
  • Clear MVR required.
  • Technical or Vocational related schooling is preferred.
Work Environment

Active construction sites.

Exposure to marked changes in temperature and humidity, and exposure to dust.

Moderate noise.

Benefits
  • Paid Time Off Program - Start accruing PTO your first week.
  • Eight Paid Company Designated Holidays.
  • 401(k) w/company match.
  • Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment.
  • Short Term Disability Options.
  • Long Term Disability Options.
  • Employee Assistance Program.
  • Life Insurance Options.
  • Employee Discount.
  • Free Alarm Monitoring.
  • Take home vehicle.
  • Gas/Vehicle Maintenance paid by company.
  • Monday - Friday daytime work schedule (no nights or required weekends).
  • Positive work culture with opportunities for advancement and growth.

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