Client Support Specialist

2 weeks ago


Perryville, Maryland, United States Americold Logistics Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Americold Logistics.

Key Responsibilities
  • Respond to Inquiries: Provide prompt and courteous responses to customer inquiries via phone, email, or in-person.
  • Process Orders: Accurately process customer orders, ensuring timely and efficient delivery of products.
  • Handle Complaints: Resolve customer complaints in a professional and courteous manner, ensuring customer satisfaction.
  • Greet Visitors: Provide a warm and welcoming experience for customers visiting our facilities.
  • Schedule Appointments: Schedule appointments and meetings with customers as needed.
  • Clerical Duties: Perform various clerical duties, including data entry, filing, and record-keeping.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to resolve customer complaints and issues in a timely and professional manner.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.

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