Service Advisor
1 month ago
Job Summary
We are seeking a highly organized and friendly Service Advisor to join our team at Moss Bros. Auto Group. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.
Responsibilities
- Manage service orders and flow of the Drive Lane to ensure efficient and effective service delivery
- Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression
- Provide concierge support for owner inquiries, whether phone or in person, to ensure seamless communication
- Distribute work between technicians efficiently to maximize productivity
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain a high level of customer satisfaction by meeting or exceeding company standards
- Assist in diagnosing vehicle problems and ordering necessary parts and tools
- Oversee administration of warranty claims and training of service department staff
- Reinforce company policies and adhere to company standards
- Encourage compliance with applicable laws and regulations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
About Us
Moss Bros. Auto Group is a locally-owned auto group with 100 years of experience. We are committed to treating our customers and employees with the same standard of commitment that generates measurable success year after year.
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