Service Advisor

2 weeks ago


Riverside, California, United States Moss Bros. Auto Group Full time

Job Summary

We are seeking a highly organized and friendly Service Advisor to join our team at Moss Bros. Auto Group. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.

Responsibilities

  • Manage service orders and flow of the Drive Lane to ensure efficient and effective service delivery
  • Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression
  • Provide concierge support for owner inquiries, whether phone or in person, to ensure seamless communication
  • Distribute work between technicians efficiently to maximize productivity
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain a high level of customer satisfaction by meeting or exceeding company standards
  • Assist in diagnosing vehicle problems and ordering necessary parts and tools
  • Oversee administration of warranty claims and training of service department staff
  • Reinforce company policies and adhere to company standards
  • Encourage compliance with applicable laws and regulations

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

About Us

Moss Bros. Auto Group is a locally-owned auto group with 100 years of experience. We are committed to treating our customers and employees with the same standard of commitment that generates measurable success year after year.


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