Solution Analyst

1 week ago


Raleigh, North Carolina, United States Oracle Full time
Job Description:

As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. You will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability. Handle open service requests that are dispatched, implement fixes, (i.e., writing SQL scripts, and document the case for escalation), analyze the hardware or software problem, and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. You will also be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or working knowledge of or the desire to quickly learn about Oracle products. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products, and how they all interrelate in a customer environment. An ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. Associates degree. At least 1 year of related experience.

Responsibilities:

As a Solution Analyst, you will be responsible for supporting Oracle Cerner's internal and external clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment. You will be responsible for serving as the first line to investigate and resolve client problems received through phone, ticket, or other electronic means, triaging and escalating issues by using applicable monitoring and troubleshooting tools, and performing routine, pre-approved changes to client domains. You will also be responsible for troubleshooting investigations, reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally, performing troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. Much of your time will be spent investigating service requests, resolving client incidents, and maintaining applications. As you work with Oracle Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will work directly with clients, so strong communication and customer service skills are needed. You will also be responsible for adhering to policies and procedures, including HIPAA, PECA, CHIA, and client notification requirements.

What We Offer:

When hired into the Client Services Academy, you will reap big benefits. During training, you will gain insights into Oracle Cerner's support methodology and will begin project work immediately. You will work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Oracle Cerner. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package, which includes medical, dental, and vision insurance, short-term disability and long-term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning, and group legal, and voluntary benefits including auto, homeowner, and pet insurance.

  • Raleigh, North Carolina, United States Gannett Fleming Full time

    About the Role:We are seeking a highly motivated and detail-oriented Business Analyst to join our team at GeoDecisions, a division of Gannett Fleming. As a Business Analyst, you will play a critical role in working with clients to understand their business needs and develop innovative solutions using geospatial technology.Responsibilities:Work with clients...


  • Raleigh, North Carolina, United States Syntricate Technologies Full time

    Key Responsibilities:We are seeking a highly skilled Business Analyst to join our team at Syntricate Technologies. As a Domain Business Analyst, you will be responsible for driving business outcomes and delivering high-quality solutions.Requirements:8+ years of experience in business analysis, with a strong background in banking and digital solutions.4+...


  • Raleigh, North Carolina, United States JTI Full time

    About JTIJTI is a global company that celebrates differences and values diversity. With 46,000 employees from all over the world, we are building unique success stories together.Our CultureWe strive to create a diverse and inclusive work environment where everyone feels welcome and valued. Our employees are our greatest asset, and we are committed to...

  • IT Systems Analyst

    1 week ago


    Raleigh, North Carolina, United States InterSources Full time

    Job Summary: We are seeking a highly skilled IT Systems Analyst to join our team at InterSources Inc. As a key member of our team, you will be responsible for working with multiple vendors, division staff, and other stakeholders to understand requirements and provide technical support/guidance. Your expertise in researching and analyzing complex healthcare...


  • Raleigh, North Carolina, United States JTI Full time

    At JTI, we're looking for a skilled IT Business Solutions Analyst to join our team. As a key member of our organization, you'll play a crucial role in maintaining and supporting our geographically distributed team portfolio of applications.This role is responsible for standardizing and driving efficiency across our applications, working closely with...


  • Raleigh, North Carolina, United States Serigor Inc Full time

    Job Title:Provider Technical Business Analyst (HYBRID)Location:Raleigh, NCDuration:12+ MonthsJob Description:The Client is seeking a Technical Business Analyst to assist with the implementation of the Provider Enrollment and Data Management and Credentialling module under the direction of the Technical Lead. They will be interfacing with the Business Owner,...

  • IT Systems Analyst

    2 weeks ago


    Raleigh, North Carolina, United States InterSources Full time

    Job SummaryWe are seeking an IT Systems Analyst to join our team at InterSources Inc. As a key member of our team, you will be responsible for designing and developing technical solutions to meet the needs of our clients in the healthcare industry.Key Responsibilities:Collaborate with vendors, division staff, and stakeholders to understand requirements and...


  • Raleigh, North Carolina, United States ITProFound Inc Full time

    Job SummaryWe are seeking a skilled Business Analysis Professional to join our team at ITProFound Inc. as a Mid-Level Business Analyst - IT Projects.Key ResponsibilitiesManage business analysis work or projects with distinct deliverables to a solution.Identify and document business processes, issues, value levers, metrics, and capabilities.Collect, organize,...

  • IT Systems Analyst

    7 days ago


    Raleigh, North Carolina, United States InterSources Full time

    Job Summary: We are seeking a highly skilled IT Systems Analyst to join our team at InterSources Inc. As a key member of our team, you will be responsible for working with multiple vendors, division staff, and other stakeholders to understand requirements and provide technical support/guidance.Key Responsibilities:Research and analyze complex healthcare data...


  • Raleigh, North Carolina, United States Infojini Full time

    Infojini is seeking a highly skilled and motivated MS Power Platform Business Analyst to enhance the user experience by developing a self-service system for common inquiries, automating user authentication and verification processes, and delivering training management solutions. The successful candidate will be responsible for building and implementing...


  • Raleigh, North Carolina, United States Infojini Full time

    Power Platform Business Analyst OpportunityWe are seeking a highly skilled and motivated MS Power Platform Business Analyst to enhance the user experience by developing innovative solutions.The successful candidate will be responsible for building and implementing solutions using Microsoft Power Platform, including PowerApps, Power Virtual Agent, and...

  • Business Analyst

    2 weeks ago


    Raleigh, North Carolina, United States Gannett Fleming Full time

    Business Analyst Job DescriptionGeoDecisions, a division of Gannett Fleming, is seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in helping our clients achieve their business objectives by analyzing and improving their business processes.Key Responsibilities:Analyze business needs and develop solutions...

  • Data Analyst

    2 weeks ago


    Raleigh, North Carolina, United States Focused HR Solutions Full time

    Job Title: Data AnalystWe are seeking a highly skilled Data Analyst to join our team at Focused HR Solutions. As a Data Analyst, you will play a critical role in analyzing and interpreting complex data to inform business decisions.Key Responsibilities:Analyze and interpret large datasets to identify trends and insightsDevelop and maintain databases and data...

  • RPA Business Analyst

    4 weeks ago


    Raleigh, North Carolina, United States CAI Full time

    RPA Business Analyst Job DescriptionWe are seeking a highly motivated RPA Business Analyst to join our team at CAI. As an RPA Business Analyst, you will play a crucial role in bridging the gap between business processes and technology solutions.Key Responsibilities:Analyze and design RPA solutions to enhance operational efficiency and streamline...


  • Raleigh, North Carolina, United States Syntricate Technologies Full time

    Business Systems Analyst OpportunityAt Syntricate Technologies, we are seeking a skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to meet those needs. This role requires strong analytical and problem-solving skills, as well as excellent...


  • Raleigh, North Carolina, United States Infojini Full time

    We are seeking a highly skilled and motivated MS Power Platform Business Analyst to enhance the user experience by developing a self-service system for common inquiries, automating user authentication and verification processes, and delivering training management solutions.The successful candidate will be responsible for building and implementing innovative...


  • Raleigh, North Carolina, United States Diverse Lynx Full time

    Business Analyst RoleAt Diverse Lynx, we are seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for analyzing business needs and developing solutions to meet those needs. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key...

  • Senior Data Analyst

    2 weeks ago


    Raleigh, North Carolina, United States Focused HR Solutions Full time

    Job Title: Senior Data AnalystWe are seeking a highly skilled Senior Data Analyst to join our team at Focused HR Solutions. As a Senior Data Analyst, you will play a key role in providing analysis and leadership on data analysis projects across our enterprise.Job Summary:The Senior Data Analyst will be responsible for providing insight to other data...

  • GIS Analyst

    4 weeks ago


    Raleigh, North Carolina, United States Saxon Global Full time

    Job Title: GIS AnalystAt Saxon Global, we are seeking a highly skilled GIS Analyst to join our team. As a GIS Analyst, you will play a critical role in supporting our geospatial web services development and maintenance, Esri ArcGIS Desktop enterprise product, and geospatial and mobile data collection efforts.Key Responsibilities:Support the development and...


  • Raleigh, North Carolina, United States Experis Full time

    About the Role:We are seeking a highly skilled Technical Solutions Expert to join our team at Experis. As a Solutions Architect, you will play a key role in collaborating with business analysts, developers, and other stakeholders to gather and analyze requirements.Key Responsibilities:Design and document architectural solutions that align with business...