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IT Support Specialist

2 months ago

Tell City, Indiana, United States Crimson Solutions Full time
About the Role

Crimson Solutions is seeking a highly skilled IT Support Specialist to join our administration department as a first-level support employee. As a leading logistics service provider, we strive to deliver exceptional customer service and maintain high-quality standards.

Key Responsibilities:

  • Provide technical assistance to colleagues at the Gartner Group with IT-related queries and issues.
  • Act as the primary point of contact, offering support and guidance to team members.
  • Analyze and categorize incoming incidents using our advanced ticket system.
  • Independently resolve requests and incidents, escalating complex issues to internal departments as needed.
  • Install, configure, and maintain workstations, peripherals, and mobile devices.
  • Participate in project-related rollouts, such as Intune deployments.
  • Document processes and procedures to ensure seamless knowledge transfer.

What We Offer:

  • A dynamic and diverse role within a global corporation.
  • State-of-the-art hybrid IT infrastructure to support your work.
  • Access to modern project and documentation tools, including Atlassian Confluence and Jira.
  • A collaborative and international team environment with a strong focus on teamwork and open communication.