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Zoo Shuttle Driver

1 month ago

Baltimore, Maryland, United States Maryland Zoo Full time
Job Summary

Maryland Zoo is seeking a highly skilled and customer-focused Visitor Services Agent - Driver to join our team. As a key member of our Park Operations & Facilities department, you will be responsible for safely transporting guests between designated areas in company registered vehicles and equipment, promoting a positive Zoo experience and delivering unparalleled customer service.

Key Responsibilities
  • Transport guests safely to and from designated locations on shuttles, mobility vehicles, and train;
  • Drive vehicle in compliance with all state driver's licensing requirements, department, and zoo-wide safety policies;
  • Assist with operating the carousel, golf carts, gator, trash truck, and refuse vehicle;
  • Interact with guests, fellow employees, vendors, and other visitors in a consistently pleasant and helpful manner, demonstrating the highest standards of internal and external customer service;
  • Assist with completing daily operations checklists on zoo shuttle and train;
  • Use train and shuttle intercoms to greet and welcome guests, provide safety instructions, and make any other necessary announcements;
  • Monitor guests' behavior to ensure their safety on and around the shuttle, train, mobility vehicle, and carousel;
  • Load and unload responsibilities associated with Zoo shuttle, train, mobility vehicle, and carousel;
  • Safely and efficiently assist with operating assigned equipment;
  • Ensure cleanliness of all shuttle vehicles and equipment and train, including shuttle and train stops and surrounding areas;
  • Provide guest control, including challenging situations;
  • Provide guests with information on all aspects of the Zoo experience, such as exhibits, on-ground activities, routes through the Zoo, construction, shuttle, train, and membership information;
  • Assist with snow removal as needed;
  • Monitor and validate memberships of guests at the Zoo entrance as needed;
  • Perform other duties as assigned;
  • Adhere to all policies and procedures of the Zoo.
Requirements
  • High School Diploma or equivalent;
  • Must be 21 years old and possess a valid driver's license;
  • Ability to stand and remain active for an eight-hour shift;
  • Ability to walk large areas of the Zoo as needed;
  • Ability to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
  • Ability to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects;
  • Ability to operate a variety of equipment, including but not limited to shuttles, mobility vehicle, train, carousel, golf carts, gator, trash truck, refuse truck, two-way radio, telephone, etc.
Desirable Traits
  • Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds;
  • Ability to identify and resolve guest issues.
Disclaimer

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.