Benefit Counselor

Employment Type:

Full time

Shift:

Day Shift

Description:

Mercy Fitzgerald Hospital, a member of Trinity Health, Mid-Atlantic, is seeking a Benefit Advocate to join our Patient Access team.

Shift Details:

40 hours per week, Monday to Friday, day shifts. Shift times will be discussed with the department and may vary based on department needs.

Job Summary:

The primary function of the Benefit Advocate is to counsel patients with specific financial needs, advise them of available options, and assist in financial arrangements and resolution of problem accounts.

Responsibilities:

• Research and verify insurance and financial information to benefit patients and Mercy Fitzgerald Hospital.
• Communicate revenue cycle-related issues to patients, physicians, physician office staff, and hospital colleagues.
• Provide support to registration areas as needed.
• Offer professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.
• Complete insurance verification for elective, urgent, and emergent patients.
• Maintain a positive relationship with patients, physician office staff, third-party payors, clinical personnel, management, and other colleagues to ensure patient accounts are handled in a timely and professional manner and to promote a positive public image for the Hospital.

Qualifications:

High school diploma or equivalency required. Associate degree and/or two years of relevant healthcare experience preferred. Previous experience with insurance eligibility systems, including Medicaid, Medicare, and other commercial and private payor eligibility systems, is preferred.

We offer a competitive salary and comprehensive benefits, including:

• Medical, Dental, & Vision Coverage
• Retirement Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking
• And more

Our Commitment to Diversity and Inclusion:

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.