Frontline Customer Service Agent

7 days ago


Aliso Viejo, California, United States Ambry Genetics Full time

Join our team as a Frontline Customer Service Agent and be a part of delivering exceptional customer experiences for healthcare providers and their patients.

About the Role:

This is a remote position that requires strong technical support skills and excellent communication abilities. As a Frontline Customer Service Agent, you will provide front-line assistance to resolve customer inquiries and concerns in a timely and efficient manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat.
  • Provide technical support for our products and services.
  • Collaborate with internal teams to resolve complex customer issues.
Requirements:

To be successful in this role, you must have:

  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 1 year of experience in customer-facing roles.
  • Excellent communication and problem-solving skills.
Benefits:

We offer a competitive salary range of $62,000 - $72,000 per year, depending on experience.

Additional benefits include:

  • Generous paid time off.
  • A comprehensive health insurance package.
  • Opportunities for professional growth and development.


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