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Executive Receptionist
1 week ago
We are seeking an exceptional Executive Receptionist to provide top-notch resident services in our North Bergen, NJ community.
Key Responsibilities- Greet and direct residents, visitors, or staff members with a warm smile and ensure they have a positive experience at our property.
- Respond promptly to resident concerns and requests, escalating issues to the proper management staff when necessary.
- Assist the leasing team in implementing retention programs designed to foster a sense of community among residents.
- Distribute company notices and communicate policies consistently to maintain a harmonious environment.
- Answer phone calls with a friendly tone, providing excellent customer service to all callers.
- Log packages and ensure residents collect them from the front desk, verifying their ID for security purposes.
- Maintain confidentiality regarding resident information and adhere to data protection protocols.
- Inform residents about the maintenance hotline and encourage them to report any issues promptly.
- Regulate access to dollies, requiring government-issued IDs and returning them upon return.
- Contact residents before visitor arrival and verify identities using government-issued IDs.
- Record visitor names and entry times, ensuring accuracy and transparency.
- Direct visitors to their destinations after verifying their identity.
- Prioritize visitor approvals for meetings with employees, ensuring seamless communication.
- Welcome leasing prospects and escort them to the leasing office, introducing them to a specialist.
- Greet leasing staff and VIPs with a smile, creating a welcoming atmosphere.
- Have prospects complete the leasing information form while offering refreshments if available.
- Monitor security cameras closely, reporting suspicious activity to security personnel.
- Learn and comply with all safety regulations, adhering to company, local, state, and federal guidelines.
- Report unsafe conditions immediately to the Property Manager.
- Additional Requirements:
- Attend work regularly, as attendance is crucial for this role.
- Meet performance standards and abide by company policies, rules, and procedures outlined in the Employee Handbook or communicated verbally/written.
Post Brothers provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment and adhere to these principles in every location where we operate.
