Customer Service Representative

6 days ago


Wilmington, Ohio, United States Aerotek Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team in Wilmington, Ohio. This is a Contract to Hire position based out of Wilmington, Ohio.

Key Responsibilities:
  • Be the first point of customer contact for general inquiries about orders, scheduling, and delivery of products.
  • Manage all customer inquiries and requests adeptly.
  • Accurately enter quotes and orders using the ERP system (Prophet 21).
  • Learn, understand, and utilize automated or semi-automated systems and processes, including vending machines and wireless warehouse systems.
  • Expedite all open quotes and orders with urgency and accuracy.
  • Check on inventory specific to the customer and ensure that Min/Max levels and safety stock are adequate.
  • Focus on customer-specific requirements.
  • Function as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed.
Requirements:
  • Shipping & receiving
  • Data entry
  • Warehouse distribution
  • Customer service
Benefits:
  • Competitive pay: $26.00 per hour.
  • Medical, dental, and vision insurance
  • Critical Illness, Accident, and Hospital Insurance
  • 401(k) Retirement Plan
  • Life Insurance
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program


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