Program Director

5 days ago

Yakima, Washington, United States Comprehensive Healthcare Full time
Job Title: Program Manager

We are seeking a highly skilled and experienced Program Manager to oversee the operations of two unique programs within our continuum of community-based integrated care services in the Yakima area.

Key Responsibilities:
  • Oversee day-to-day operations of the assigned programs and promote high standards through the development and implementation of workflows and protocols.
  • Ensure the delivery of appropriate, clinically effective, and culturally-competent services across all programs by managing staff levels, work assignments, and internal processes to meet patient satisfaction and care quality goals.
  • Ensure that services are consistent with regulatory, accreditation, and organizational standards, including standards set by managed care organizations for enrollment, care quality, patient access, and emergency department utilization.
  • Provide exceptional customer service to patients, visitors, and other employees, ensuring all patient complaints are adequately addressed and holding staff accountable to customer service policies and patient satisfaction goals.
  • Mentor and coach individual employees and teams, providing guidance and structure to achieve best practice, and working to develop strong clinical skills and optimal performance across all staff.
  • Partner with other healthcare leaders to develop a coordinated delivery system within the community and to promote our services and mission.
Requirements:
  • Registered Nurse license in Washington State strongly preferred, or bachelor's degree in business management, healthcare administration, or a related degree.
  • Two years of experience in a physical healthcare environment and two years of supervisory experience (can be the same role).
  • Demonstrated knowledge of health insurance plans within Washington State, community health centers, and primary healthcare services.
  • Proficient in use of electronic health records or other client information systems.
  • Driver's license, vehicle liability insurance, and a minimum of three years of safe driving experience.
What We Offer:
  • Competitive salaries within our communities and industry.
  • Healthcare coverage for employee and qualified family members.
  • Generous vacation, paid holiday, and sick leave policies.
  • Access to Employee Assistance Program services.
  • Employer-funded retirement plan with contributions equal to 5% of compensation.
  • Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation.
  • Employer-funded life and disability insurance program.
  • Tuition reimbursement program to support employees pursuing additional education.
  • Employer-funded student loan repayment assistance.

We are an equal opportunity employer and value the diverse perspectives and strengths that our employees bring to the workplace. We encourage individuals from underrepresented groups to apply for our positions.

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