Crew Leader

Job Summary

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Crew Leader at AMC Theatres, you will play a vital role in ensuring our guests have an unforgettable experience. You will be responsible for leading a team of theatre crew members, optimizing crew placement, and resolving guest questions and concerns.

Key Responsibilities

• Deliver superior service to guests and lead a team of theatre crew members.
• Optimize crew placement for each job function on a round-by-round basis.
• Assist with assigning breaks and jobs within an assigned area.
• Reinforce the Wardrobe 101 Standards with Crew.
• Peer coach on sales pitch for AMC Stubs.
• Resolve guest questions, concerns, and issues, including distribution of passes when appropriate.
• Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.
• Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
• Train and support theatre crew to execute, coach, monitor, and assist coordination of Safe and Clean protocols.
• Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.
• Distribute banks (box office, concession, guest service, and arcade).
• Provide change, as needed, using remote supply bank or floor safe.
• Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
• Distribute inventory to support the Food & Beverage stand.
• Secure inventory during theatre closing.
• Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.
• Assist with inventory processes and stock room organization.
• Assist with voids, refunds, seat blocking, and line management.
• Assist with maintenance needs, as necessary.
• Assist with marketing change out of posters, standees, handouts, etc.
• Assist in booth operations.
• Assist with Radiant performance scheduling.
• Perform actual Crew functions, as business levels require.
• Perform other duties as directed by management (must align with Crew Access Policy).
• Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
• Uphold AMC's Business Practice Standards and ensure compliance with company programs.

Requirements

• Age 16 or older; other location-specific age requirements may apply.
• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).

About AMC

AMC Theatres is a leader in the entertainment industry, delivering premium sight and sound experiences to our guests. We are committed to innovation, diversity, and excellence in everything we do. As a Crew Leader, you will be part of a dynamic team that is passionate about delivering exceptional guest experiences. If you are a motivated and energetic individual who is passionate about movies and delivering exceptional service, we encourage you to apply for this exciting opportunity.