Senior Infrastructure Specialist

3 weeks ago


Phoenix, Arizona, United States ApTask Full time

About Company:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

We are seeking a highly skilled Senior Slack Infrastructure Engineer to join our team. The ideal candidate will have significant experience dealing with SaaS applications, particularly Slack, and possess excellent leadership skills. This role requires strong communication and collaboration abilities, as well as the capacity to troubleshoot technical issues related to SaaS solutions.

Key Responsibilities:

  • Manage and maintain our Slack infrastructure, ensuring seamless functionality and high availability.
  • Collaborate with vendors to resolve technical issues and improve service delivery.
  • Negotiate contracts and service level agreements (SLAs) with SaaS vendors.
  • Develop and implement effective strategies for incident management, change requests, and reporting.
  • Provide excellent customer support, responding promptly to inquiries and proactively communicating with stakeholders.

Benefits:

  • Competitive salary: $100,000 - $115,000 per annum.
  • Ongoing training and development opportunities.
  • A dynamic and inclusive work environment.


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