Care Management Supervisor

3 days ago


Chula Vista, California, United States TrueCare Full time
Job Summary

The Enhanced Care Management Supervisor is a key member of the TrueCare team, responsible for providing support, guidance, and training to the Care Management team. This role involves assisting with management of health center questions and conflicts, monitoring staff's productivity and performance. Additionally, the Care Coordinator Supervisor is responsible for providing comprehensive care management and care coordination for patients with serious, complex, and/or chronic health problems and psychosocial issues.

Responsibilities
  • Provide support and guidance to the Care Management team, including training and development opportunities.
  • Assist with management of health center questions and conflicts, ensuring timely and effective resolution.
  • Monitor staff's productivity and performance, providing feedback and coaching as needed.
  • Develop and implement care management plans for patients with complex health needs, ensuring coordination with healthcare providers and community resources.
  • Collaborate with healthcare providers and community organizations to ensure seamless care coordination and patient outcomes.
Requirements
  • Associate degree or equivalent combination of education and relevant care coordination experience.
  • Minimum of 3 years of care coordination experience in an outpatient clinical setting, with at least 1 year of enhanced care management experience.
  • 1 year of work experience in a lead capacity.
  • Experience in chronic disease management, case management, utilization management, and acute care or Certificate of Completion in Care Management.
  • Knowledge of medical terminology and care coordination.
  • Knowledge of the HIPAA Privacy and Security Rule.
  • Bilingual in English and Spanish.
  • Computer proficiency, including Electronic Health Records and Microsoft Office Suite.
Qualifications Desired
  • Bachelor's Degree in social work, human services, counseling, human relations, or related field and ECM experience.


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